Frequently Asked Questions

Everything you need to know about shopping authentic Japanese goods.

Do you ship worldwide?

Yes, we ship to over 100 countries globally. Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout.

Are your products authentic?

Absolutely. All products available at Japanese Taste are 100% authentic and sourced directly from reputable manufacturers and suppliers within Japan.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What is your return policy?

We accept returns for most unopened and unused items within 30 days of delivery. Please note that certain perishable items or personal care products may be excluded for hygiene reasons.

Will I have to pay customs duties or taxes?

Import duties and taxes are determined by your local customs authority and are the responsibility of the recipient. We recommend checking your country's import regulations before placing an order.